About us

The NH Connections medical bus service (NHC) is a health transportation service established in 2006 to support people to access medical and health services not available in or near their home communities or location. Learn about passenger eligibility for the NHC service. The routes and schedules support typical patient referrals and is designed to allow for route and/or schedule modifications over time as services and referral patterns change. NHC has an active advisory committee in place that includes a patient, community representative (mayors), and FNHA representative.

Ridership continues to grow year over year, surpassing 15,000 in 2018, with an annual mileage of 571,867 miles/920,331 km's in 988 trips (19 per week).

COVID-19

NHC has taken active measures to reduce the risk of COVID-19 exposure. In addition to our regular safety procedures, we are taking the following additional measures:

• Only those individuals requiring travel for essential medical appointments.
• Introduced additional disinfecting cleaning to our regular, daily cleaning program of facilities and motorcoaches.
• Introducing commercial grade, sterilization foggers to the overnight cleaning process of the motorcoaches.
• Providing motorcoach operators and ticket office staff with gloves, disinfectant spray, and disposable towels for cleaning of touchpoint surfaces.
• Directing motorcoach operators to maximize fresh air to passenger cabin (we will not be recirculating air).
• All bookings must be made 24 hours in advance – No walk-ons.
• Implemented physical distancing on all our coaches – 1 person per seat.
• Installed Plexiglas partitions between the seats of our coaches.

Our buses

• NHC fleet replenished annually with newest safety and technology features available for coaches – Either two new mini coaches or one X345 prevost coach.
• Drivers certified in WHMIS (Workplace Hazardous Materials Information System) and First Aid/AED use and have completed the San’yas Indigenous Cultural Safety education.
• Pick up and drop off locations are at NH hospitals and health centres and hospitals in communities outside of NH.
• Transport medical and laboratory specimens to labs for analysis and ship Red Cross equipment for patients from Terrace, Fort St. John and Prince George to other communities.